Dreadfully, I'm going back to Comcast

14,035 Views | 31 Replies | Last: 13 yr ago by SiniCal
freshfunk
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I had them many years ago and after some bad customer service I swore I would never go back.

I went through a number of different internet providers. None of them were really any better. And then I learned that this is the telecom hell we, as humans, are bound to.

After using DSL for a while, I just find myself dissatisfied.

So now that I'm getting back on cable, how can I get the P12 network? I'm guessing the details aren't out there yet but how does one get channels like this (typically). Do they come with a certain package?
MolecularBear007
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freshfunk;841898314 said:

I had them many years ago and after some bad customer service I swore I would never go back.



Sonic.net
BearyWhite
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MolecularBear007;841898317 said:

Sonic.net
I don't think that's available in the bay area, is it?

I'm switching away from Comcast soon.. my cable internet is extremely spotty, and reliably slows to a crawl when more than one person is on it.

I told the AT&T guy who was here to remove an old AT&T phone line from our house that I hated Comcast and was switching to AT&T internet soon. He said "just wait, you'll hate us too." LOL
QuakeFan
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freshfunk;841898314 said:

So now that I'm getting back on cable, how can I get the P12 network? I'm guessing the details aren't out there yet but how does one get channels like this (typically). Do they come with a certain package?
If you're in the Pac-12 region, they say it will be part of basic service. If you're elsewhere, it will still be available, but you'll probably have to pay extra for some kind of sports package.
Adrian The Cal Bear
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I would say that Comcast Customer Service has definitely gotten way better than in the past. We just recently moved and they were really helpful in installing internet and cable service.

But hey, you get what you paid for. The cable service is definitely not as good as AT&T Uverse or Directv, but it does the job and is cheap.
71Bear
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I love these kinds of conversations because most people have such strong opinions pro and con regarding their Internet, cabl and phone providers. I guess it translates to how important a topic this issue is to everyone.

Personally, I am sold on Comcast. Their triple play deal is great, their service is very good and the internet speed and range of choice re: TV channels is outstanding.

As for ATT, their customer service was abysmal. I would never do business with them again.....
diva1
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used to work at Comcast, if you are not on comcast the door to door guys can give you and unbelievable deal. sonic is the best deal and service for internet and phone. on the peninsula and parts of SF and Walnut Creek Astound is great for cable internet, 39.99 for 50mb for 2 years. Right now if you are not switching providers every 2 years you are overpaying. I use comcast for internet and directv for tv, best choice of channels.
I would never use ATT for anything
OldenBear
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MolecularBear007;841898317 said:

Sonic.net



Second and third the recommendation for Sonic. Those guys are the best internet service I've ever had, and I go back to internet access all the way to compuserve, with a 300 baud modem. Don't use them for phone service, though.
And I've kept Comcast for just cable. Comcast has a sports package ( $5 per month, I think ) that includes several Fox Sports packages (Pacific, Atlantic, etc) and I'd assume once the Pac12 network kicks in it'll work the same way.
FiatSlug
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MolecularBear007,

I assume that you are a Sonic.net customer and that you like their service.

Did you have broadband from a different provider before going with Sonic.net? If so, are your download speeds now better or the same as they were with your previous ISP?
UCBerkGrad
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I am currently with AT&T Uverse but will switch to Comcast if necessary to get Pac-12 Network. I won't have a problem leaving. Have never been too fond of the service.

However there are two things I do like about it.

1) Whole-house DVR. One hard drive for recording shows and we can watch on any of our TVs. Does Comcast offer this now?

2) Being able to watch live shows and record up to 3 other shows at the same time. How many shows can Comcast show/record at one time?

Thanks
sycasey
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UCBerkGrad;841898388 said:

1) Whole-house DVR. One hard drive for recording shows and we can watch on any of our TVs. Does Comcast offer this now?


Yup, I have it. They do charge you extra for it though.

UCBerkGrad;841898388 said:

2) Being able to watch live shows and record up to 3 other shows at the same time. How many shows can Comcast show/record at one time?

Thanks


Comcast kind of sucks in this regard -- can't record more than 2 at a time, and if you do you're not watching anything live (unless it's on another TV). However, they do offer a lot of shows "On Demand" so in many cases you don't need to record anything and can just pick them out of that menu.

I haven't had a problem with Comcast internet since I switched over to them last year. Reliable and fast. AT&T DSL was the pits, but some of that might have to do with location, quality of phone lines, etc.
SRBear
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DirecTV just came out with a box that can record 5 at once, the HMC box...I was just about to get it before all this Pac12 Network stuff came up. I will probably wait a bit, now. With Comcast's huge on demand library, there is probably a bit less need for recording more than 2 shows. DirecTV has on demand, but the choices are fewer and your box needs an internet connection to download the show.
MrGPAC
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Besides Comcasts business practices that I don't like, and their shoddy reliability...one thing that just bugs me about comcast is their old slow interface and hardware.

With Uverse, everything is updated and simple. The GUI looks like it may have actually been designed this century vs the Comcast one that looks like it was designed in the 80's.

Further, their on demand menu structure is terrible. You can find some shows by getting to them 5 different ways and each of those 5 different methods gives you different episodes of the show you want to watch.

Also...with Uverse channels are relatively obvious. You want to watch the HD version of the channel you are watching? Simply add 1000 to the channel number and your there. With comcast its random guesswork how they correspond.

That said...Comcast is faster (when it works). If you have more than 2 people living in your house uverse's stream limitations may be a concern as well...especially if you have multiple HD tv's. I also found that while both services suffer from slow downs when maximizing your upload streams (i.e. if you seed torrents), uverse can be crippled to the point of not even being usable.

If I had the choice, all else being equal, I would 100% go for uverse, which I had for a year when I lived in LA and loved. Sadly, I don't have a choice and have been stuck with shoddy overpriced service from comcast.

~MrGPAC
MolecularBear007
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FiatSlug;841898354 said:

MolecularBear007,

I assume that you are a Sonic.net customer and that you like their service.

Did you have broadband from a different provider before going with Sonic.net? If so, are your download speeds now better or the same as they were with your previous ISP?


FiatSlug, I am a big time advocate for Sonic (I really dislike comcast and AT&T). My speeds have been comparable or better compared to my former provider (AT&T). However, if your residence is not within the range for their 'fusion' service, Sonic uses AT&T lines to provide their service.
FiatSlug
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MolecularBear007;841898468 said:

FiatSlug, I am a big time advocate for Sonic (I really dislike comcast and AT&T). My speeds have been comparable or better compared to my former provider (AT&T). However, if your residence is not within the range for their 'fusion' service, Sonic uses AT&T lines to provide their service.


I live in Berkeley and using my phone number, their website claims that I'm within 8,628 feet of the "local serving office".

I'm a Comcast internet subscriber now, but am intrigued by the idea that I could pay what I pay now for my landline alone and get both POTS and internet. I figure that I could save about $50 per month.

The download speeds are the variable that means the most.
buster99
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MolecularBear007;841898468 said:

FiatSlug, I am a big time advocate for Sonic (I really dislike comcast and AT&T). My speeds have been comparable or better compared to my former provider (AT&T). However, if your residence is not within the range for their 'fusion' service, Sonic uses AT&T lines to provide their service.


Quote:

Good news! Looks like Sonic.net Fusion℠ is available.

Your location is about 7,762 feet from our local serving office



Is 7762 feet close enough to be effective?

This seems like a no brainer, since I pay $64 bucks for comcast internet (I get basic cable with that, but would pay more for internet if I did not bundle basic cable)
aceman
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Good topic....I am a Comcast customer for internet and TV, and am happy about their service...but they want to jack up my monthly bill by 20/month this year and then 30/month next year.....they said something like the introductory discount is over.

I already called customer loyalty and told them that if they increase again I will go to ATT bla bla bla, but they don't seem to care.

What's my best option for TV (100+ channels, right now I have Xfinity digital preferred) and internet (15 mbps or better)? Can I keep that under $100? I do not need any kind of DVR or special packages.
GoCalBears
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what is a good/cheap deal for internet & phone service in the Sacramento/Elk Grove area? we currently have comcast triple play but don't want tv much these days.

the land line is mostly use for the alarm system as everyone in the house use cell for phone calls.
MolecularBear007
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Fiatslug and Buster99, I am about 10,000 feet behind their local service office and I get about 2mbps download.

I think if you call up their customer service you can ask them to guestimate your download speeds. The closer you are the faster the dsl.
Calfans
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I made spreadsheets with Comcast Channels which I can upload tomorrow if people want it. One is in alphabetical order by channel name. Another is numerical order by standard numbers, the other by HD channel numbers.

But here's a tip. If you go to the standard channel and hit info, you will see Watch in HD. Click OK. Or Click the clock to see what other time the show is being shown. That will give you the HD channel.

The Sports' Tier is worth it!
Valleyblue
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GoCalBears;841898501 said:

what is a good/cheap deal for internet & phone service in the Sacramento/Elk Grove area? we currently have comcast triple play but don't want tv much these days.

the land line is mostly use for the alarm system as everyone in the house use cell for phone calls.

I have Surewest, which is FAR superior to Comcast in every way imaginable, but is not available in all parts of Sacramento. We use VOIP (which may not work for your alarm) with Ooma, which you pay about $250 (at Costco) for the device and then there is no monthly cost, so it paid for itself in a few months.

We replaced our old alarm system with one that is cellular based so we don't need the land line anymore. If your alarm system is aging, many companies will provide new equipment for free with a two-year monitoring contract. Cell based systems are a few bucks more per month but I like not needing the land line. If you simply don't need cable TV, you can go with Sprint 4G for home (about $50/month I think) for Internet.

We actually have a second land line because it's part of the Surewest package, but just use it for a fax line (which is very rarely). Since the Ooma is free, we just use that for the very few times a week we're on a land line. Otherwise we'd cut the cord and drop the land line. The Surewest package works for us, otherwise I would go Sprint 4G and Dish or DirectTV.

My only concern with Dish or DirectTV is that they are more and more into these contractual battles that threaten to drop a major network.
ColoradoBear
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MrGPAC;841898425 said:

Besides Comcasts business practices that I don't like, and their shoddy reliability...one thing that just bugs me about comcast is their old slow interface and hardware.

With Uverse, everything is updated and simple. The GUI looks like it may have actually been designed this century vs the Comcast one that looks like it was designed in the 80's.

Further, their on demand menu structure is terrible. You can find some shows by getting to them 5 different ways and each of those 5 different methods gives you different episodes of the show you want to watch.


I don't have too much experience with uverse since it's not offered in CO, but I have tried it out at a friend's places in the bay area. We both though the box was actually buggier than comcast (though the Uverse menus looked a lot better) and had a poorer picture quality - he can't do anything since the apt complex locked in service w/ ATT.

My big issue with comcast is the limited DVR space and the ever increasing price. They supposedly have a new black DVR box that has 500GB of service, but the local office never has them in stock. The old comcast DVR's were horrible and slow and buggy, but the newer, bigger silver one I have is snappy, though the menus are ugly.

If you have only used/seen this comcast DVR/cable box, you are definitely going to think their service sucks hard (the thing is pure garbage):


This one is much much better, though it fills up fast:


This is the new 500gb black box that essentially no one has, but it's possible to do multi room, though some reviews say it's pretty poor for multiroom.


MrGPAC;841898425 said:


That said...Comcast is faster (when it works). If you have more than 2 people living in your house uverse's stream limitations may be a concern as well...especially if you have multiple HD tv's. I also found that while both services suffer from slow downs when maximizing your upload streams (i.e. if you seed torrents), uverse can be crippled to the point of not even being usable.

If I had the choice, all else being equal, I would 100% go for uverse, which I had for a year when I lived in LA and loved. Sadly, I don't have a choice and have been stuck with shoddy overpriced service from comcast.

~MrGPAC


Comcast (cable) has far superior bandwidth to uverse (which is essentially a DSL - they can only stream so much through the phone line from ATT's substation box somewhere outside your house). Comcast definitely is NOT using their bandwith very efficiently because they broadcast almost every station to every house. Uverse can offers so many more stations because they have far superior technology and only send the stations you are watching from their substation to your house, but that's also why quality/speed can degrade under heavy use.

I'd think that uverse would be a perfect match for the P12 network because they could carry all regions and deliver them to any subscriber. Comcast and satellite can't/won't do that because they aren't sending a unique stream to each viewer, so extra P12 stations mean less of something else.

I'm sure comcast knows that its bandwidth advantage means they can charge more and not innovate as much.... and still make a killing.
Valleyblue
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ColoradoBear1,

The one common denominator I've seen with all providers is the box. I had heard, and my experience follows, that Motorola has cornered the market for the boxes. The problem is that they just don't make very good ones. Then, when there's a bad one (which is frequently) they get refurbished and given to some other poor sucker that will have problems with it.

One cable company rep told me that the average life span for a box is 1 - 2 years. Most of the time I have issues with cable, the box is the culprit. I think the key is when you have a problem or something's acting up, exchange the box. Unfortunately, if you have to go to their office to make the exchange, you'll often get another bad box. It is not uncommon for the Larry The Cable Guy to have to go to his truck two or three times to find a working box.

Also, the cable companies frequently change routers and get better ones. You should call your provider every now and then to see if they have upgraded routers you can swap out for. I did this recently and my wireless access improved dramatically.
BearsLair72
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...I think if DirecTV does not get the Pac-12 Network, I will keep it but I believe to add TV to my broadband is pennies and may already be in there so maybe I can hook one TV up for the Pac-12 Network.

The whole broadband service in the US is pathetic and it has a lot to do with limiting competition and the small number of providers. if you had 3 choices the cost would be half.

And what irks me even more is that I work for a British teleco who delivers 80MB as a matter of course and is shooting to bring speeds up to 100MB by 2016. No reason that cannot occur here, but just another reminder of how we are fast sinking in this country relative to the rest of the world, whether it be health care, broadband, family leave, happiness, education, or distribution of wealth. meanwhile Nero fiddles!

:headbang
BearyWhite
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bluezonebear;841898838 said:

I use Comcast for internet only. The customer service is terrible, but the service is solid. To those complaining about service: Do you get those pesky "upgrade your modem" notices? It will make a marked difference. As far as TV, basic channels are free, most everything else you can stream online and what you can't is a great reason to hit the sports bar!
Last July my Comcast cable internet went out, so I called the home office and they said it was probably my cable box. They said "you can bring the box in for replacement, or we'll send someone out but it'll take a couple days" and I opted for the latter since it was still possible the problem wasn't the box, so they might have to come anyway. So the guy came, swapped out the box, worked fine. And -- they upped my monthly lease for the box from $5 to $7, and charged me $50 for the visit. It took five or six angry phone calls to get them to drop the charge for a visit they made it seem would be free. They're still charging a lease payment for a box I've paid for a few times over. They all suck.
BearyWhite
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So, I got a mailer today, "Comcast Blast Plus, Internet + TV, $69.99 introductory for six months." Sounds like a good deal! So I just had a long chat with their online support, and found:

  • I'm not eligible because I currently have Comcast. (They didn't know that?)
  • That includes just their most basic channels (of course)
  • None of those channels are HD
  • In order to get any HD channels I'll need to pay $161/month, not including internet


I can't believe I've ever given these idiots a penny.
ddc_Cal
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From Comcast.

I took the trifecta, TV, internet, and POTS. Upgraded to cable internet, and HD, along with four DVR boxes.

All these upgrades and the total cost is about $35 a month less.

Installer showed up on time, was efficient and thorough, and explained the features.

One drawback, is that the POTS goes through the cable/internet box, so when the power is off, you have no dial tone -- and cannot report an outage to PGE unless you have a cel phone.

Huge improvement in the picture, tons more channels, some of them even have stuff I want to watch, the cable is faster, and the DVR has tons of space. The DVR does not have the slow motion of TIVO, which I miss reviewing some of the close calls.

All in all, very satisfied, and surprised that I am.
aceman
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ddc, can you share how fast your internet bandwidth is?

also, what is your channel package? Is it the same "level" of package as what you had in comcast?

one more thing, is this price an "intro" price set to go up later?

thanks!
jyamada
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ColoradoBear1;841898727 said:

I don't have too much experience with uverse since it's not offered in CO, but I have tried it out at a friend's places in the bay area. We both though the box was actually buggier than comcast (though the Uverse menus looked a lot better) and had a poorer picture quality - he can't do anything since the apt complex locked in service w/ ATT.

My big issue with comcast is the limited DVR space and the ever increasing price. They supposedly have a new black DVR box that has 500GB of service, but the local office never has them in stock. The old comcast DVR's were horrible and slow and buggy, but the newer, bigger silver one I have is snappy, though the menus are ugly.

If you have only used/seen this comcast DVR/cable box, you are definitely going to think their service sucks hard (the thing is pure garbage):


This one is much much better, though it fills up fast:


This is the new 500gb black box that essentially no one has, but it's possible to do multi room, though some reviews say it's pretty poor for multiroom.




Comcast (cable) has far superior bandwidth to uverse (which is essentially a DSL - they can only stream so much through the phone line from ATT's substation box somewhere outside your house). Comcast definitely is NOT using their bandwith very efficiently because they broadcast almost every station to every house. Uverse can offers so many more stations because they have far superior technology and only send the stations you are watching from their substation to your house, but that's also why quality/speed can degrade under heavy use.

I'd think that uverse would be a perfect match for the P12 network because they could carry all regions and deliver them to any subscriber. Comcast and satellite can't/won't do that because they aren't sending a unique stream to each viewer, so extra P12 stations mean less of something else.

I'm sure comcast knows that its bandwidth advantage means they can charge more and not innovate as much.... and still make a killing.


ColoradoBear

We have a box that looks like the last one, although it say Comcast instead of Motorola on the left side of the box. Our DVR recording hours went from 10hours to about 40 hours. You mentioned you can do multi room which is one reason why I've thought about switching to AT&T for the U-Verse. If we want to have multi room, do you have the technician do this....do we need additional hardware for multi room?
ddc_Cal
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I don't have numbers -- my Comcast internet was broadband and the Uverse is their top residential speed, called Internet Max. Without measuring, it seems a little faster.

TV is U300, which includes 2 free DVRs and 2 @ $7 each and significantly more channels. POTS is bare bones.

Total cost is just under $150/month, which includes $41 of bundle discounts.

I never got a contract, so I don't know if things reset next year. Maybe I'll burn that bridge when I come to it.

One of my big gripes with Comcast was: I had an analog TIVO, so I didn't pay for HD and didn't get it. Fair enough. Comcast rebroadcast stuff in analog. However, any channels above basic were rebroadcast only in analog, but NOT in digital, making my new TV no better than the old clunky one. Now, even the digital picture is super and the HD even better.

BTW, if anyone wants an analog tivo, let me know.
SiniCal
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bluezonebear;841899787 said:

I bought my own, which took care of installation fee/monthly fees. I also saw my down speeds jump from a consistent 800kb/s to a 1.5mb/s.


Possibly not sneaky *smart* but sneaky Relentless.

Once upon a time I was given a cablemodem by ATT, as a benefit for a 12 month subscription buyin.

<years pass>

Later Comcast bought ATT.

<more years>

Later my modem was showing it's age, so I bought a modern replacement, tossed the ancient POS.

<years++>

Comcast comes after me to return *their* modem, under threat of fines if this didn't happen right away.

Well, darn, try explaining to their service agents who actually owned my box, already gone bye, and good luck being heard w/o documentary evidence.

Bottom line: Save the no-good doorstop out in the garage.. just in case.

#GoBears!
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