Background on the ATO

7,237 Views | 53 Replies | Last: 14 yr ago by march2397
pjlbear
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I understand that CAL and the atheltic department are struggling financially. I am a moderate level Bear Backer and my experience over the last several years is "less for more".

For several years I was invited to a breakfast with Sandy. Not so the last few years even though my donation has gone up. We used to have a Coaches Tour. No more. I am sure when we go back to Memorial my seats will be moved as much because the unsold ESP tickets will be saved for the big donors to purchase as well as because of the fewer seats in the ESP sections. I also hear more and more about gatherings with high end donors. Ticket prices keep going up, donor levels keep going up, product on the field has gone down. Timing wise it seems to me better to raise prices when you have a better product on the field not when you have a poorer product.

One of my pet peeves has been why has there been far better food choices on the east side of Memorial than on the west side. It seems to me that the Athletic Department has not thought about the experience of the loyal fans.

It seems to me a short sighted strategy to ignore the less than big time donor fan base. With the new TV contract we may well see many CAL fans watching the games on tv and a half full Memorial Stadium. From a revenue point of view we will have 10,000 less seats in the new Memorial. At $60 per ticket that is $600,000 less revenue per game and approximately $3,600,000 less revenue per year. I heard from an inside sourcethat the rationale for fewer seats was to make a ticket to a CAL football game the hotest ticket in the Bay Area.
To make up the short fall, ticket prices have to go up by more than $10 per seat considering that the students probably won't ( at least I hope not) won't have to pay $10 more per game.

3 or 4 years from now we can look back and see if from a bear backer perspective the changes were positive or not.
boredom
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pjlbear;549738 said:



It seems to me a short sighted strategy to ignore the less than big time donor fan base. With the new TV contract we may well see many CAL fans watching the games on tv and a half full Memorial Stadium. From a revenue point of view we will have 10,000 less seats in the new Memorial. At $60 per ticket that is $600,000 less revenue per game and approximately $3,600,000 less revenue per year. I heard from an inside sourcethat the rationale for fewer seats was to make a ticket to a CAL football game the hotest ticket in the Bay Area.



I don't think we followed the furd model. We couldn't change the imprint of the stadium (the outer wall is staying put) and had to expand the size of the seats to reflect that people are bigger now than 100 years ago (and also to add nicer seats for ESP). Average seat takes more space, total seating space has to stay the same --> we have fewer seats. I don't think we intentionally shrunk capacity.
AUOso
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As many have mentioned in one form or another...

Is a lack of transparency.

I believe this is due to a combination of incompentency and intentional Obfuscation in order to incite people to buy for fear of getting shut out or losing benefit.

Incompetency- no excuse for this. Examples...failing to be able to make simple changes to ticket orders/changes of address...mailing a-la carte ticket orders late.

It's the obfuscation that I really take issue with...treat us like adults for Christ sake...most of us have cal degrees and can figure out your sad sad attempts to artificially inflate demand. Eventually it comes to bite you in the ass.

For example, I will never buy bowl tickets from the ATO again (well maybe if we wind up in a certain bowl in Pasadena) as I know that despite their claim that they are "priority/premium" seats.. They will be terrible tickets and they will overcharge for them.

There was incremental progress on this front with the fresneck game....they eventually allowed us to see the tickets we we would be overcharged for (yes i know they weren't in charge of pricing for this game) . Why did it take you months to figure out that people wouldn't buy expensive tickets blindly given your history of screwing people on overpriced tickets...try and be transparent and honest from the start next time and you can start to rebuild trust with your buyers!
SiniCal
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AUOso;549966 said:

There was incremental progress on this front with the fresneck game....they eventually allowed us to see the tickets we we would be overcharged for (yes i know they weren't in charge of pricing for this game) . Why did it take you months to figure out that people wouldn't buy expensive tickets blindly given your history of screwing people on overpriced tickets...try and be transparent and honest from the start next time and you can start to rebuild trust with your buyers!


.. alas the offer expiration date ended:
http://findnsave.fresnobee.com/Deal/21970/The-Fresno-Bee


Quote:


Value $55.00
Discount $25.00
Save 45%



Quote:

The Fresno Bee $30 Fresno State vs Cal college football ticket in the “Battle by the Bay” ($55 value)

Are you ready for some football? The Fresno State Bulldogs open their 2011 season against the PAC 10’s [sic] California Golden Bears at Candlestick Park in San Francisco on Sept. 3, and we’ve got the cheapest tickets on the ‘net. For only $30, get one Upper Reserve ticket to see the “Battle by the Bay” ($55 value). All seats are located on the Fresno State side. Act now; tickets are limited.



ohsooso
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FingeroftheBear;548896 said:

I've never had problems with the ATO. Been a season ticker holder (football and hoops) for a while (didn't sign up for ATT). It's gotten easy online. A couple of times I went to the office and paid for the tickets...but I live in North Oakland so it's no biggie.


Technology: silly stuff like not being able to handle separate billing and shipping addresses for your tickets.
Phantomfan
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Holmoephobic;549190 said:

What have they done that has been so terrible? How much customer service is required to renew your season tickets? Or even to purchase new ones?
If you don't like the customer service, just buy them through the ATO online. How difficult is that?


This poster is basically giving the ATO line.

HP had this opinion, and now look at them. Circuit City had this opinion and now look at them...

If the answer to terrible customer service is "dont require that you get good customer service" then that is a serious problem.
davetdds
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ATO aside, please buy your tickets. We need to all be there, at least the ones that live in the area.
SiniCal
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davetdds;550365 said:

ATO aside, please buy your tickets. We need to all be there, at least the ones that live in the area.


Right on. Farm out.

#GoBears!
GMP
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Phantomfan;550359 said:

This poster is basically giving the ATO line.

HP had this opinion, and now look at them. Circuit City had this opinion and now look at them...

If the answer to terrible customer service is "dont require that you get good customer service" then that is a serious problem.



This is not a typical business. We aren't going to Cal games because of the great sales. We go even when the product is less than stellar. You aren't comparing apples and oranges.
march2397
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It seems to me there are two basic lines of criticism of the ATO:

1. Charges are too high and they don't value loyalty.

I have limited sympathy for this criticism. Football drives the athletic program at Cal, so I don't see as if they have much choice.

2. ATO lacks competence.

I think this is a valid criticism. Website seems pretty clunky to me, albeit functional. I have had limited verbal contacts with ATO. I found them to be polite, but not knowledgeable. Got wrong answers to my questions. And those after being put on hold so the responder could check as he didn't know the answer without checking. Really basic questions - type of stuff that should be on a frequently asked questions sheet. Not impressed.
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