sp4149 said:
calbear93 said:
OaktownBear said:
Oski87 said:
We have an extensive NextDoor thread in UPS in our neighborhood- apparently if it is a large heavy item they simply scan it on the truck, then take it off. That way it stays in the warehouse and does not get shipped back to the shipped. After 10 day they send it shipper. Apparently it takes too much room in the trucks and is not efficient enough to be delivered.
I have had something there for 7 days so I have changed it to be delivered to the local UPS store. Maybe that will arrive.
That is not it. It is a massive problem with every package. They are understaffed. The drivers can't deliver everything. In normal times the driver gets in trouble if they go back with packages still on the truck. Now, they go back, they have no means of going first in, first out. They just throw stuff back on the truck the next day. If the driver picks your package, you win the lottery. If not, it goes back. I have three small packages that they have been doing this too that are 1 - 2 weeks late. I've also gotten items, including one from the same retailer that shipped a week and a half after one I haven't gotten. They also just keep randomly selecting reasons it is not being delivered. Other day it was severe weather conditions.
The customers are upset. The drivers are upset. The union is upset. This is not a normal disruption. UPS is a cluster right now.
I am just writing it off to pandemic and protests. Hopefully this gets back to normal next year because we are going to be relying more and more on delivery service.
We have been relying on package delivery service since March. Amazon Prime is taking some of the business in our area. Fedex and USPS are exhibiting few problems, even delivering packages early. Some shipments from China and Australia are now delayed but that may just be an effect of Trump's punitive actions with trading partners delaying Customs processing.
No, for UPS this is just the new normal; they chose this path to degrade service and ignore customers, no pandemic excuses just because we now depend more on package delivery that we notice failures that have building for a long time.
Bingo. Every other fulfillment operation is doing okay. Maybe a little slower than pre-Covid in some cases, but doing fine. Amazon Prime isn't always 2 days now, but it is within a reasonable time period. UPS refused to invest in expanding to meet Covid needs, I guess hoping their name and longstanding would get them through. They were already doing really poorly, then the protests hit and it has been a complete disaster, at least in the east bay. They have no process for responding to a delayed delivery by prioritizing it for the next run. They are just lying to people at this point trying to punt as long as they can. One of the retailers I purchased through has been trying to help get my package delivered. The other day they contacted me telling me that UPS told them there is a problem delivering to my address so the retailer asked if I could provide another nearby address. This was the same day the UPS truck was parked right in front of my house.
All they need to do is pack the trucks to a reasonable capacity in the morning. If anything comes back in the evening, it goes first in line to be delivered the next day. I think most people would understand if their package is delayed a few days. What is going on is your package gets scanned in the morning when it goes on the truck. Then they tell you it will be delivered by 1:30. Truck drives around, you don't get your package. They say it will be delivered by 9:00. Nothing happens. It gets scanned back in the facility at like 10:00, they say it will be delivered the next day by 1:30. Day after day. If it stops getting scanned, you know they lost it and you are screwed. In the meantime, it may come tomorrow. Or it may come in 3 weeks. And all through this UPS is providing absolutely no communication with its customers or the communities it serves.
On one of the many neighborhood "UPS sucks" threads, someone took a picture of a letter they found in the street after the UPS truck went by that was from the union to the drivers. Basically it was excoriating UPS and the positions the drivers have been put in with customers abusing them (because it is extremely difficult to get a human from UPS on the phone) an impossible workload and describing all the ways UPS has dropped the ball.
I have shut off ordering from anyone that fulfills through UPS because you simply can't know if or when you will get it. I will probably make that permanent only ordering through a source that uses UPS shipping if I can't get the item any other way.
